Cancellation Policy

Order Cancellation

Unless, otherwise required by State law, in which case such State requirements shall apply, if you purchase a Product via the Site, you have the right to cancel the contract for the purchase of the Product within 1 hour of Order Confirmation.  

For health protection reasons, no cancellations of COVID-19 test kits can be accepted after the COVID-19 test kit has shipped and the Product should not be returned. OnSite COVID-19 testing cannont be cancelled due to commitment of the test collection time.  

To exercise the right to cancel, you may do so through the Site within the allowed time period. 

If you exercise your cancellation, we will reimburse to you all payments received. We will reimburse you using the same means of payment as you used for the initial payment, unless you have expressly agreed otherwise. We will not charge you any fees in connection with the reimbursement. 

Subscription Cancellation

If you have a Subscription there is an associated Service Agreement. You are welcome to cancel your subscription at any time given you meet the following requirements:

• We are given 72 hours of notice (due to product production and delivery considerations)

• You have received the minimum amount of kits required by your Service Agreement

Note - Products ordered under a subscription are not eligible for refunds or returns.